Terms & Conditions
Terms & Conditions
Legal Entity: BONZER STAFFING SOLUTIONS PRIVATE LIMITED
Brand: GoGiftings
Customer Support: +91 92660 55782
Email: support@gogiftings.com
Registered Address: B-57 Ground Floor, Paryavaran Complex, Saidulajab, Neb Sarai, New Delhi, South Delhi, Delhi, India – 110030
These Terms & Conditions govern access to and use of the GoGiftings website, applications, products and services. By accessing the website, creating an account, placing an order, making a payment or otherwise using the services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About GoGiftings
GoGiftings provides online gifting and delivery services, including flowers, cakes, chocolates, gift hampers, personalised gifts, plants, greeting products and other products displayed on the website. Products may be prepared, fulfilled or delivered by GoGiftings, affiliated fulfilment partners, florists, bakeries, vendors, manufacturers, courier companies or other authorised service providers. GoGiftings reserves the right to add, remove, modify or discontinue products, services, categories, delivery locations or features at any time.
2. Legal Entity and Contact Information
Legal Name: BONZER STAFFING SOLUTIONS PRIVATE LIMITED
Brand: GoGiftings
Registered Address: B-57 Ground Floor, Paryavaran Complex, Saidulajab, Neb Sarai, New Delhi, South Delhi, Delhi, India – 110030
Customer Support: +91 92660 55782
Email: support@gogiftings.com
3. Acceptance of Terms
By using GoGiftings, you confirm that you are legally capable of entering into a binding agreement, that information provided by you is accurate and complete, that you will use the website only for lawful purposes, and that you will comply with applicable laws. If you place an order on behalf of another person, you confirm that you are authorised to provide the recipient's information for fulfilment.
4. Website Information and Product Display
GoGiftings makes reasonable efforts to ensure product names, descriptions, photographs, prices and other information are accurate. Certain products may naturally vary from displayed photographs, particularly fresh flowers, floral arrangements, cakes, plants, handmade products and gift hampers. Colours may appear differently depending on the customer's device. Photographs provide a general representation and may not always depict the exact product delivered.
5. Fresh Flowers and Natural Products
Fresh flowers are natural products and may vary in colour, size, bloom stage, availability, shape, seasonal characteristics, stem length and foliage. GoGiftings may make reasonable substitutions with flowers of comparable or greater value where the originally selected flower or variety is unavailable, while maintaining the overall design, colour palette and intended gifting value as far as reasonably possible.
6. Product Availability
All products are subject to availability. Displaying a product does not guarantee availability until an order is accepted and processed. If a selected product becomes unavailable after an order is placed, GoGiftings may contact the customer, provide a comparable substitute, offer an alternative product, or cancel the unavailable portion and process an applicable refund.
7. Substitution Policy
For flowers, plants, cakes, chocolates, hampers and other products subject to stock or production availability, substitution may occasionally be necessary. Where practical, GoGiftings will attempt to contact the customer. If the customer cannot be reached within the required fulfilment period, GoGiftings may use a reasonably comparable alternative where necessary to fulfil a time-sensitive or same-day order.
8. Product Pricing
The price displayed at the time the order is placed will generally apply. Prices may change without prior notice. Applicable taxes, delivery charges, service charges or other fees will be displayed as applicable. GoGiftings reserves the right to correct obvious pricing, typographical, technical or product-information errors.
9. Promotional Offers and Discounts
Promotional codes, discounts, cashback and other promotional benefits are subject to their individual terms. Unless specifically stated, only one promotional code may be used per order; promotions cannot be exchanged for cash; offers may have minimum order values, validity periods and product/location restrictions; and GoGiftings may withdraw an offer where misuse, technical error or fraudulent activity is identified.
10. Placing an Order
When you place an order, you submit a request to purchase the selected products and services. An acknowledgement of receipt does not necessarily constitute final acceptance. GoGiftings may accept, reject, modify or cancel an order where reasonably necessary because of product unavailability, incorrect pricing, technical errors, payment issues, incorrect information, delivery restrictions, fraud concerns, operational limitations, force majeure or supplier limitations. If payment was received for an order cancelled by GoGiftings, an applicable refund will be processed.
11. Order Confirmation
Customers should check their confirmation details carefully. The customer is responsible for accurate customer name, mobile number, email, recipient name and mobile, complete delivery address, landmark, delivery date, delivery slot, personalisation and message-card information. GoGiftings is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.
12. Delivery Services
GoGiftings may provide same-day delivery, scheduled delivery, time-slot delivery, standard delivery, courier delivery, partner delivery or other services shown at checkout. Availability depends on product, location, date, operational capacity and other applicable factors.
13. Same-Day Delivery
Same-day delivery is subject to product availability, delivery location, order cut-off times, capacity, payment confirmation, preparation time, traffic, weather and operational circumstances. Orders after the applicable cut-off may not qualify for same-day delivery. A later available date or slot may be offered.
14. Delivery Time Slots
Where time slots are offered, GoGiftings will make reasonable efforts to deliver within the selected slot. Traffic, weather, high order volumes, public holidays, local restrictions, recipient availability, security procedures and building access may affect delivery. A selected slot is a delivery preference unless expressly identified as guaranteed.
15. Delivery to Offices, Hospitals, Hotels and Restricted Locations
Some locations have access and security requirements. Where direct delivery is not permitted, an order may be handed to authorised reception, security, concierge, front office or another authorised person where reasonably possible. Customers should provide accurate building, floor, department, reception and contact information where applicable.
16. Recipient Unavailability
The customer is responsible for recipient availability. For perishable or time-sensitive products, a delivery attempt may be treated as completed where the recipient is unavailable, premises are locked, the address is incorrect, the recipient refuses the order, the recipient cannot be contacted, access is unavailable, or instructions are incomplete. Where practical, the delivery team may contact the recipient/customer to determine an alternative authorised location. Re-delivery may be subject to an additional charge and availability.
17. Incorrect Delivery Address
Customers must provide a complete and accurate delivery address. If delivery fails because of an incorrect address, incomplete address, incorrect PIN code, incorrect contact details or inaccessible location, GoGiftings may request corrected information. For perishable products, an additional attempt is subject to availability and charges. A refund may not be available where failure results directly from incorrect customer information.
18. Proof of Delivery
GoGiftings or delivery partners may maintain delivery records including timestamps, recipient acknowledgement, photographs where applicable, OTP confirmation, digital confirmation, GPS or delivery-system records and communication records. Such records may be used to investigate delivery disputes.
19. Courier Products
Some products may be shipped through third-party courier partners. Courier delivery dates and timelines are estimates unless expressly identified otherwise. Courier services are subject to the partner's serviceability, restrictions and procedures. GoGiftings will provide reasonable assistance with courier issues, but delays outside its reasonable control may not qualify for compensation.
20. Order Modification
Customers should request changes as early as possible. Changes may include address, recipient details, date, slot, product selection or message. Modifications are subject to preparation and dispatch status. Once an order is prepared, customised, dispatched or handed to a delivery partner, changes may no longer be possible. Additional charges may apply.
21. Order Cancellation
Cancellation requests should be made as early as possible. For same-day, perishable, personalised or customised products, cancellation may not be possible once preparation has started. Eligibility depends on product type, delivery date, preparation status, personalisation and dispatch status. Eligible refunds will be processed under the applicable Refund Policy.
22. Personalised and Customised Products
Personalised products are prepared from customer-supplied information. Customers are responsible for names, dates, spelling, photographs and messages. Once production starts, personalised products may not be cancellable, returnable or refundable unless defective, damaged or materially different from the confirmed order.
23. Cakes and Food Products
Cakes and food products are perishable and should be stored and consumed according to supplied instructions. Customers should consider storage, refrigeration, consumption timelines, ingredients and allergens. Minor variations in decoration, colour, finishing and presentation may occur because of the handcrafted nature of certain products.
24. Cancellation Due to Operational Circumstances
GoGiftings may cancel an order where fulfilment becomes impossible or commercially unreasonable because of product unavailability, supplier failure, incorrect product information, pricing errors, delivery restrictions, severe weather, natural disasters, government restrictions, technical failures, fraud or other circumstances beyond reasonable control. Where payment was received, an applicable refund will be processed.
25. Returns
Because many GoGiftings products are perishable, personalised or made specifically for the customer, ordinary returns may not be available for fresh flowers, cakes, food products, personalised gifts and custom-made products. Non-perishable products may have product-specific return conditions where expressly stated.
26. Damaged, Defective or Incorrect Products
If a customer receives a damaged, defective or incorrect product, the customer should contact GoGiftings as soon as reasonably possible. For perishable products, complaints should generally be submitted within 48 hours of delivery. Customers may be asked for order details, photographs, videos, packaging photographs and other information. Depending on circumstances, GoGiftings may provide replacement, redelivery, refund, partial refund or another reasonable resolution.
27. Quality Complaints
GoGiftings aims to deliver products meeting reasonable quality expectations. Natural variations do not necessarily constitute a defect. Flowers and plants naturally vary in bloom stage, colour, size and appearance. Handmade products may have minor presentation differences. Complaints will be assessed based on the product, evidence, delivery condition and circumstances.
28. Refund Policy
Approved refunds will generally be processed to the original payment method where technically and operationally possible. The time to reflect depends on the payment gateway, bank or financial institution. Refunds may not be available for customer-caused delivery failures, incorrect addresses, recipient unavailability/refusal, improper post-delivery handling, personalised products after production, or perishable products where delivery was successfully attempted, subject to applicable law and the applicable Refund Policy.
29. Duplicate Orders
If a customer accidentally places the same order more than once, they should contact GoGiftings immediately. Where a duplicate has not been prepared or dispatched, it may be cancelled and an applicable refund processed. If already prepared or dispatched, cancellation may not be possible.
30. Payment
GoGiftings may accept payment methods displayed at checkout, including credit cards, debit cards, UPI, net banking, digital payment methods, wallets and other supported methods. Payment processing may be handled by third-party payment providers. Complete card information is not directly stored by GoGiftings unless specifically permitted and handled according to applicable requirements. Orders are generally processed after successful payment confirmation.
31. Payment Failure
If payment fails, is reversed, remains pending or is not confirmed, the order may not be processed. If funds were debited but the order was not confirmed, customers should contact GoGiftings with transaction details. Refunds resulting from failed or reversed transactions are subject to payment-provider confirmation.
32. Fraudulent Transactions
GoGiftings may cancel, hold or investigate orders where there are reasonable grounds to suspect fraud, payment misuse, stolen credentials, unauthorised transactions, suspicious multiple orders, promotional abuse, false information or other unlawful activity. Additional verification may be requested.
33. Customer Communications
By placing an order, customers agree that GoGiftings may contact them regarding their order by phone, SMS, email, WhatsApp, push notification or other provided channels. Transactional communications may include confirmation, payment, delivery, cancellation, refund and support messages. Marketing communications will be handled according to applicable law and customer preferences.
34. Customer Reviews and Feedback
Customers may submit reviews, ratings, photographs, comments or other feedback. Submitted content must be accurate to the customer's knowledge, lawful, non-abusive, free of malicious code and non-infringing. GoGiftings may moderate, remove or decline content that violates these requirements.
35. Intellectual Property
GoGiftings website content, including logos, brand elements, photographs, graphics, text, product descriptions, design, software, layout, videos and marketing materials, is protected by applicable intellectual-property laws. Users may not reproduce, copy, modify, distribute or commercially exploit such content without authorisation.
36. Prohibited Use
Users must not use the website for unlawful purposes, attempt unauthorised access, interfere with operations, upload malicious software, scrape or systematically copy content without permission, abuse promotions, submit fraudulent orders, impersonate others, provide false information, compromise payment systems or violate third-party rights.
37. Third-Party Services
GoGiftings may use third parties for payment processing, delivery, logistics, communications, hosting, analytics, customer support, maps, location services and marketing. Third parties may have their own terms and privacy policies. GoGiftings cannot guarantee uninterrupted performance of third-party systems.
38. Website Availability
GoGiftings aims for continuous availability but does not guarantee the website will always be available, error-free, secure from every possible threat, uninterrupted or free of technical defects. Maintenance, updates, technical problems and circumstances beyond reasonable control may affect availability.
39. Disclaimer
To the maximum extent permitted by law, GoGiftings does not guarantee that every product photograph, description, delivery estimate or website feature will always be completely error-free. Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.
40. Limitation of Liability
To the extent permitted by applicable law, GoGiftings will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or services. Responsibility for an order will generally be limited to the value of the affected order, except where applicable law requires otherwise. Nothing excludes liability that cannot legally be excluded.
41. Force Majeure
GoGiftings will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, floods, fire, severe weather, epidemics or pandemics, government restrictions, strikes, civil disturbances, road closures, transportation failures, internet or telecommunications failures, power outages or other events beyond reasonable control.
42. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless GoGiftings, BONZER STAFFING SOLUTIONS PRIVATE LIMITED and their employees, officers, contractors and service providers from claims, losses or liabilities arising from your misuse of the website, violation of these Terms, fraudulent activity, unauthorised use of another person's information, violation of law or infringement of third-party rights.
43. Privacy and Personal Data
GoGiftings may collect and process information necessary to provide services, including customer and recipient names, mobile numbers, email addresses, billing information, delivery addresses, order information, payment-related information, communication records and website usage information. Personal data will be handled under the GoGiftings Privacy Policy and applicable Indian data-protection laws.
44. Data Protection
GoGiftings intends to process personal data in accordance with applicable Indian data-protection requirements, including the Digital Personal Data Protection framework as applicable to its processing activities. Additional information about collection, use, retention, security, sharing and customer rights will be provided in the GoGiftings Privacy Policy.
45. Account Suspension and Termination
GoGiftings may suspend or terminate an account or restrict access where there is reasonable evidence of fraud, abuse, unlawful activity, violation of these Terms, payment misuse, repeated service misuse or security threats. Termination does not affect rights or obligations accrued before termination.
46. Changes to These Terms
GoGiftings may update these Terms from time to time to reflect business changes, new services, legal or regulatory developments, operational changes or security requirements. The updated version will be published with its effective date. Continued use after the effective date constitutes acceptance, subject to applicable law.
47. Governing Law
These Terms shall be governed by the laws of India. Disputes relating to GoGiftings services shall be subject to applicable courts and legal forums having jurisdiction in India, subject to applicable consumer-protection laws and other mandatory requirements.
48. Consumer Rights
Nothing in these Terms is intended to remove, restrict or override statutory rights available to consumers under applicable Indian law. Where a provision conflicts with a mandatory legal requirement, that requirement prevails to the extent of the conflict.
49. Grievance and Customer Support
For order assistance, complaints, refunds or customer-service matters, contact GoGiftings at +91 92660 55782 or hello@gogiftings.com. Include your order number, registered mobile number and relevant details so the issue can be investigated efficiently.
50. General Provisions
If any provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision does not constitute a waiver. These Terms, together with applicable policies published on the GoGiftings website, govern use of GoGiftings services.