Refunds & Returns
Return & Refund Policy
At GoGiftings.com, we are committed to delivering quality flowers, gifts, chocolates, and other products that meet your expectations. Because many of our products are perishable, customized, or prepared specifically for each order, returns and refunds are subject to the conditions below.
1. Eligible Returns & Complaints
If you receive an incorrect, damaged, defective, or substantially different product, please contact our customer support team as soon as possible after delivery. We may request photographs, order details, and other information to assess the issue.
Depending on the nature of the issue, GoGiftings may offer a replacement, refund, store credit, or another appropriate resolution.
2. Fresh & Perishable Products
Fresh flowers, bouquets, plants, food items, chocolates, and other perishable products generally cannot be returned after delivery because of their nature.
If a fresh or perishable product arrives damaged, significantly wilted, incorrect, or otherwise unsuitable, please contact us promptly with clear photographs so that our team can review the matter and determine an appropriate resolution.
3. Customized & Personalized Products
Customized, personalized, made-to-order, or specially prepared products may not be eligible for cancellation, return, or refund once production or preparation has started, except where the product is defective, damaged, or incorrectly supplied.
4. Incorrect or Damaged Orders
If your order is delivered incorrectly or arrives damaged, please contact GoGiftings customer support promptly. We may ask for photographs of the product and packaging to help verify the issue.
After review, we may provide a replacement, refund, store credit, or other suitable resolution.
5. Order Cancellation
Cancellation requests should be made as early as possible. Once an order has been prepared, dispatched, or handed over for delivery, cancellation may no longer be possible.
For customized, personalized, fresh, or time-sensitive orders, cancellation may be restricted once preparation has begun.
6. Refunds
Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.
Approved refunds will generally be processed to the original payment method where technically possible. Processing and crediting times may vary depending on the payment provider, bank, or payment gateway.
7. Non-Returnable Items
The following products may generally not be eligible for return:
Fresh flowers and other perishable products
Food and chocolates once delivered
Personalized or customized products
Made-to-order products
Products that have been used, altered, or damaged after delivery
Products returned without prior approval from GoGiftings
8. Delivery Issues
If the recipient is unavailable, the delivery address is incorrect, or delivery cannot be completed because of information supplied incorrectly by the customer, additional delivery charges or other restrictions may apply.
For same-day and scheduled deliveries, customers are responsible for providing accurate recipient details, address information, contact numbers, and delivery instructions.
9. How to Request a Return or Refund
To report an issue, contact GoGiftings customer support with:
Order number
Customer name and contact details
Description of the issue
Photographs or videos where applicable
Any other information requested by our support team
Our team will review the request and communicate the available resolution.
10. Policy Changes
GoGiftings.com reserves the right to update or modify this Return & Refund Policy from time to time. The latest version published on our website will apply to future orders.
For questions regarding a return, replacement, cancellation, or refund, please contact our customer support team.