Delivery Information
Shipping Policy
At GoGiftings.com, we aim to make every delivery convenient, reliable, and timely. We deliver flowers, gifts, chocolates, hampers, and other products according to the delivery options available for each product and location.
1. Delivery Options
Depending on the product, location, and availability, customers may choose from:
Same-day delivery
Scheduled delivery
Standard delivery
Priority/courier delivery
Custom delivery time slots for selected products
Available delivery dates and time slots are displayed during the ordering process.
2. Same-Day Delivery
Same-day delivery is available for selected products and eligible delivery locations.
To qualify for same-day delivery, orders must be placed before the applicable cut-off time displayed on the website. Availability may vary depending on product availability, delivery location, order volume, traffic, weather, and other operational conditions.
Orders placed after the applicable cut-off time may be scheduled for the next available delivery date.
3. Fresh & Perishable Products
Fresh flowers, bouquets, plants, food items, chocolates, and other perishable products are handled with special care and may be delivered through our designated delivery service.
Delivery timing may vary depending on the selected time slot and product preparation requirements.
4. Courier Delivery
Non-perishable products may be shipped through third-party courier or logistics partners.
Courier delivery timelines depend on the destination, courier service, weekends, public holidays, weather, and other circumstances outside GoGiftings' direct control.
5. Delivery Time Slots
Where available, customers can select a preferred delivery date and time slot during checkout.
A selected time slot represents the intended delivery window and may occasionally be affected by circumstances such as traffic, weather, high order volumes, recipient availability, or operational delays.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
Recipient's full name
Correct mobile number
Complete delivery address
Building, villa, apartment, office, or unit details
Any relevant delivery instructions
GoGiftings is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
7. Recipient Unavailable
If the recipient is unavailable at the time of delivery, our delivery team may attempt to contact the recipient using the details provided with the order.
Depending on the circumstances, another delivery attempt may be arranged, or additional delivery charges may apply.
For certain perishable products, re-delivery may not be possible due to product freshness and handling requirements.
8. Delivery Delays
While we make every reasonable effort to deliver orders within the selected delivery window, unforeseen circumstances may cause delays.
These may include:
Heavy traffic
Severe weather
Public holidays
High order volumes
Courier or logistics delays
Incorrect delivery information
Recipient unavailability
Events or circumstances beyond our reasonable control
9. International & Cross-Border Delivery
Delivery availability depends on the destination country, product category, and local delivery arrangements.
Where cross-border delivery is offered, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country unless otherwise stated at checkout.
10. Delivery Charges
Delivery charges may vary depending on:
Delivery location
Product type
Delivery date
Delivery time slot
Same-day or priority delivery requirements
Order value
Courier or logistics requirements
The applicable delivery fee will be displayed during checkout before the order is placed.
11. Order Tracking
Where tracking is available, customers may receive delivery or tracking information through the contact details provided during checkout.
Tracking availability may vary depending on the delivery method and logistics partner.
12. Contact Us
If you have questions about your delivery, delivery status, or an order that has not arrived as expected, please contact GoGiftings customer support with your order number and registered contact details.
We will review the order and assist you with the available resolution.
13. Policy Updates
GoGiftings.com may update this Shipping Policy from time to time to reflect changes in our delivery services, products, logistics partners, or applicable requirements. The latest version published on the website will apply to future orders.