FAQs

GoGiftings is an online gifting platform operated by BONZER STAFFING SOLUTIONS PRIVATE LIMITED, offering flowers, cakes, gifts, personalised products and gift combinations for different occas

Depending on your location, you can order fresh flowers, bouquets, cakes, chocolates, gift hampers, personalised gifts, plants, greeting cards, gift combinations and other curated gifting pro

GoGiftings was created after researching the gifting experience and understanding that customers need an easier and more dependable way to send flowers, cakes and gifts to their loved ones on

GoGiftings provides delivery across serviceable locations in India. Delivery availability depends on the product, delivery address, date and selected delivery option. You can enter your PIN c

Yes, same-day delivery may be available for selected products and locations. It depends on product availability, delivery location, order cut-off time, preparation time, delivery capacity and

Yes. Where available, you can select your preferred delivery date during checkout.

For eligible products and locations, GoGiftings may provide delivery time slots. Available slots are displayed during checkout. Actual delivery may be affected by traffic, weather, building a

Selected fresh flower products may be available for same-day delivery depending on delivery location, product availability and order cut-off time.

Selected cakes may be available for same-day delivery depending on location, bakery availability, preparation time and delivery capacity.

Yes, where the combination is available for your location. Some products may be fulfilled separately depending on their fulfilment method.

Yes, if the recipient's location is serviceable for the selected product.

If the selected date cannot be fulfilled because of product availability or operational limitations, our team may contact you to discuss an alternative date, product or applicable resolution.

Our delivery partner may attempt to contact the recipient or customer to arrange an appropriate handover. For perishable products such as flowers and cakes, delivery is time-sensitive and re-

If the recipient refuses an order, GoGiftings may treat the delivery attempt as completed, subject to the circumstances and applicable policy.

Please contact GoGiftings immediately. If the order has not been prepared or dispatched, we may be able to update the address. Once prepared or dispatched, changing the address may not be pos

Our team or delivery partner may contact you or the recipient for additional information. Delivery may be delayed if the address cannot be located or verified.

Yes, where the location is serviceable. Please provide the company name, floor, department, reception/security details and recipient's contact number where applicable.

Delivery may be possible depending on the hospital's visitor and delivery policies. In some cases, the product may need to be handed over at reception or another authorised point.

Yes, where permitted by the hotel. The recipient's name, hotel name, room information where permitted, and contact number should be provided.

Yes, subject to security and access requirements. If the delivery partner cannot access the premises, the order may be handed over at the security gate or another authorised location.

The expected delivery window will be shown during checkout where applicable. Delivery timing may be affected by traffic, weather, recipient availability, security procedures and other operati

If your order has not arrived within the expected delivery window, contact our customer support team with your order number. We will investigate the delivery status and assist you.

Midnight delivery is not automatically available for every product or location. If the option is available, it will be displayed during checkout.

You can select an available time slot where GoGiftings provides this option. Exact delivery times cannot always be guaranteed unless specifically stated at checkout.

Please contact us as soon as possible. We may be able to modify the order before preparation or dispatch. Once prepared, personalised, dispatched or handed to a delivery partner, modification

Contact us immediately. Address changes are subject to order status, delivery location and operational feasibility.

A delivery date may be changed where the order has not yet entered preparation or dispatch and the requested date is available.

Cancellation depends on the product and order status. Cancellation may not be possible once a fresh flower arrangement, cake, personalised product or other customised item has entered prepara

Same-day orders are often processed quickly. Contact us immediately if you need to cancel. If preparation or dispatch has already started, cancellation may not be possible.

Personalised products may not be cancellable once production has started because they are prepared specifically according to the customer's instructions.

Because many GoGiftings products are fresh, perishable, personalised or made specifically for an order, ordinary returns may not be available.

Contact us as soon as possible and provide your order number and clear photographs of the product and packaging.

Contact customer support as soon as possible. We may request photographs and order information to verify the issue and determine an appropriate resolution.

Report the issue as soon as possible after delivery. For perishable products, we generally recommend reporting quality issues within 48 hours.

Contact us immediately and provide photographs showing the condition of the cake and packaging.

Depending on the circumstances, GoGiftings may provide replacement, redelivery, full or partial refund, or another reasonable resolution. The resolution depends on the product, nature of the

Approved refunds are generally processed to the original payment method where possible. The time for the amount to appear depends on your bank, payment gateway or financial institution.

For perishable products, a refund may not be available where the recipient refuses delivery after a genuine delivery attempt.

A refund may not be available where delivery fails because an incorrect or incomplete address was supplied by the customer, particularly for perishable products.

If payment was debited but the order was not successfully confirmed, contact us with your payment transaction details. We will verify the transaction and process an applicable refund if the p

Available payment methods are displayed during checkout and may include credit cards, debit cards, UPI, net banking, digital wallets and other supported payment methods.

COD availability depends on the product and delivery service. If COD is not available for your order, the available online payment options will be displayed at checkout.

Payments may be processed through authorised third-party payment providers. Never share your OTP, PIN, password or complete payment credentials with anyone claiming to be a GoGiftings represe

Generally, promotional codes must be applied before completing payment. A coupon normally cannot be added to an already-paid order.

Where applicable, a convenience, service or delivery charge is an additional amount displayed during checkout before payment.

Enter the applicable promotional code in the coupon/discount section during checkout and apply it before making payment.

Unless specifically stated otherwise, promotional codes generally cannot be combined.

Possible reasons include an expired coupon, minimum order value not reached, excluded product, location restriction, eligibility requirement, previous use or another offer already applied.

Promotional discounts generally need to be applied before payment and cannot normally be added after the order has been paid.

Fresh flowers are natural products and may vary in colour, size, bloom stage and appearance. We aim to maintain the overall design, colour palette and value represented on the website.

Where the product allows customisation, you may make a request. Availability is subject to the selected date and location.

A comparable flower may be substituted where necessary to fulfil the order while maintaining the overall appearance and value as reasonably possible.

Follow the care instructions supplied with your arrangement. Fresh flowers require appropriate water, temperature and placement to maintain freshness.

Cakes are fulfilled according to the product and delivery location. Preparation and availability may vary by bakery and order requirements.

Personalisation options are available for selected products. Available options are displayed on the product page or during checkout.

Where available, a cake message can be added during the ordering process.

Yes. Cakes may have minor differences in decoration, colour, finishing and presentation because of their handcrafted nature.

Ingredients and allergen information may vary by product and supplier. Customers with allergies should review product information and contact customer support before ordering if additional in

Selected products can be personalised with names, photographs, messages or other information.

Customers are responsible for checking personalisation details before placing the order. Once production begins, changes may not be possible.

Cancellation may not be possible once production has started.

Order tracking or status information may be available through your GoGiftings account, order confirmation, delivery communication or customer support.

Where applicable, GoGiftings may send order, payment and delivery updates through email, SMS, WhatsApp or other communication channels.

Where delivery-partner contact details are made available, you may use them for delivery coordination. Otherwise, customer support can assist with delivery-related concerns.

Account requirements may vary depending on the website experience and order flow.

Where account functionality is available, you can update eligible information through your account or by contacting customer support.

Use the password-reset option available on the website or contact customer support if you need assistance.

Never share your password, OTP, payment PIN or other confidential authentication information with anyone.

Call: +91 92660 55782 Email: hello@gogiftings.com When contacting us about an order, provide your order number and registered mobile number so we can locate your order quickly.

Please provide your order number, customer name, registered mobile number, description of the issue, photographs/videos where applicable and delivery details.

No. Never share your OTP, password, card PIN, UPI PIN or other confidential security information with anyone claiming to represent GoGiftings.

Do not share sensitive information or make payments based on an unverified request. Contact GoGiftings through the official customer-support channels.